(Last Updated 3/10/2024)

 

If a customer would like to drop one of our courses, the first step is to reach out to us to discuss the situation. Oftentimes, whatever the problem is, it can be addressed and rectified so that the student's learning is not impacted by actually dropping the course. Perhaps switching to another schedule/teacher is the solution, or the student was misplaced originally, or maybe tutoring is needed. Regardless, please contact us before you decide to drop a course.

• Dropping On Or Before July 15, 2024: Anything you have paid will be refunded.
• Dropping Between July 15, 2024 and September 30, 2024: A pro-rated refund will be given and the course deposit will not be returned. If for some reason payment hasn't occurred previously, a pro-rated amount plus the course deposit will be charged to your account.
• Dropping After September 30, 2024: No refund of any kind is available. Any outstanding amount owing for the entire cost of the course will be charged to your account.
• But what if I sign up after the start of the course?: If you sign up after the start of the course, you can drop the course within 4 weeks from the date of registration and receive a pro-rated refund minus the course deposit. If you drop the course after that time, no refund will be issued and any outstanding amount owing for the entire cost of the course will be charged to your account.

LIVE Online Math courses run for an entire school year. We also pay a teacher for an entire school year. Therefore, when registering, we need a commitment from customers to pay for the entire course that they are signing up for.

There are limited seats in a LIVE Online Math course to ensure the best educational quality and a low student/teacher ratio. When you place an order, we are giving you one of those seats. We also offer courses, hire teachers, etc. based on enrollment. Dropping a course negatively impacts us in a variety of ways.

Any fees incurred by the LIVE Online Math from a 3rd party payment processor (typically in conjunction with charging credit cards) will be passed on to the customer. Typically these fees are around 3% of the transaction amount. So, if a 3% fee is incurred on a $100.00 charge, $103.00 will be collected.

The Company reserves the right to change this Drop Policy at any time. Please direct questions/concerns to info@liveonlinemath.com.

 

Thank you.